On the way to you.
Whether you choose an item from stock or a personal design – we make sure that the iDO Piece experience reaches you perfect, down to the last detail.
Transparency and service
Delivery and production times
SILVER COLLECTION
Ready to ship within 1-3 business days + shipping (3-5 business days).
Total for you: up to a week.
GOLD & ONE OF A KIND
Made especially for you by hand. Production up to 14 business days + shipping.
Total for you: up to two and a half weeks.
PICK-UP & DELIVERY
Free shipping on purchases over 400₪.
For purchases under 400₪: home delivery for only 49.90₪.
Peace of mind
Returns and Exchanges Policy
Silver, Gold Plated, and Gold-Filled Collection:
Items can be exchanged or returned within 14 days of receipt, provided they have not been used and are in their original packaging.
One-of-a-Kind, Gold, and Custom Design Collection:
Engagement rings, gold jewelry, and custom-made items – are produced especially for you and therefore cannot be returned or exchanged.
Quality Control:
Every piece of jewelry undergoes a rigorous inspection. If a defect is discovered, please report it to us with a photo within 24 hours of receiving the package, and we will take immediate action.
Frequently Asked Questions on the topic
What if I ordered the wrong size?
Don't worry, we're here to make sure the jewelry fits you perfectly. We offer a free first size exchange service (customer only pays for shipping costs). To avoid inconvenience, we recommend using our size guide before placing your order.
Of course. You can arrange to come to our studio in Hod Hasharon or to our office at the Diamond Exchange in Ramat Gan. Collection and measurement are carried out by prior arrangement only with customer service on WhatsApp, so that we can give you our full attention - click to contact us
All our shipments are fully insured and shipped directly to you by a leading courier company. From the moment the package leaves the studio until it reaches you, we are responsible. In the rare event of loss, you will receive a new product or a full refund.
You can change the address as long as the order has not left the studio (usually within 24 hours). It is recommended to update us as soon as possible via WhatsApp with your order number.
Yes, every iDO Piece piece of jewelry comes in a luxurious packaging tailored to the type of item, including a hard case, cleaning cloth, and warranty certificate (or gemological certificate for premium items). The box is ready to give as a gift upon arrival.