Frequently Asked Questions
We are here for any questions.
Orders and deliveries
Delivery times vary depending on the type of item you have chosen, as some are custom-made especially for you:
925 Silver Collection Jewelry:
Items are ready for shipment within 1-3 business days.
Shipping time is an additional 3-5 business days.
Total: Up to one week until it reaches you.
Gold Jewelry, Engagement Rings, and One-of-a-Kind Pieces:
These are handmade, custom-made jewelry items.
Production time in the studio is up to 14 business days (engagement rings up to 20 days).
Afterward, the item is sent with a secure courier directly to your home.
Total: Up to two and a half weeks for delivery.
International Shipments:
Shipments arrive at any destination worldwide within 3 weeks.
We offer free home delivery on all purchases over 400₪.
For orders below this amount, the cost of secure home delivery with a courier within Israel is 49.90₪ and 85.00₪ for international shipping.
Yes, self-pickup is possible by prior arrangement from two locations of your choice:
- From our studio in Hod Hasharon (4 Yerushalmi Street).
- From our office at the Diamond Exchange , Ramat Gan (Diamond Tower).
Quality and warranty
Yes, our jewelry is designed to be lived in with you.
Silver Jewelry:
100% resistant to water, sea, pool, and shower.
Gold and Diamond Jewelry:
The gold itself is completely durable.
However, we recommend avoiding contact with harsh cleaning agents (such as bleach) to maintain the maximum brilliance of the setting over the years.
Gold Plated and Gold-Filled Jewelry:
Partially water-resistant - we recommend avoiding contact with sea and pool water for these types of jewelry. Contact with water may cause peeling and discoloration of the jewelry.
Certainly. Every piece of jewelry comes with a full one-year warranty for silver jewelry and a lifetime warranty for 14K gold jewelry against manufacturing defects (such as a fallen stone or a defect in the connections).
Important to know:
The warranty covers manufacturing defects only.
It does not cover damage caused by unreasonable use, breaks resulting from impacts, scratches, or loss.
925 silver is a natural material that tends to oxidize (turn black) when exposed to air or the acidity of the body.
Don't worry – this is a completely reversible process.
You can restore the shine to your jewelry in seconds using a dedicated cleaning cloth, or according to the jewelry cleaning guide on the website.
Returns and sizes
The policy varies depending on the type of jewelry:
Silver, Gold Plated, and Gold-Filled Collection:
Items can be exchanged or returned within 7 days of receipt, provided they have not been used and are in their original packaging.
Gold and Custom Design Collection:
Engagement rings, gold jewelry, and custom-made items sized to order – cannot be returned or exchanged in accordance with the Consumer Protection Law.
We perform strict quality control on each piece of jewelry before it is released.
If, however, a manufacturing defect is discovered upon arrival of the shipment, it is mandatory to report it to us, along with a photo, within 24 hours of receiving the package.
We will take care of servicing, repairing or replacing the item as necessary.
We always recommend using our size guide before ordering simple size guide
If a size change is still needed - the first alteration is on us. If you wish to change it again, we offer a size alteration/adjustment service at a symbolic cost.
The price is determined by the complexity of the work (e.g., enlarging, reducing, or re-setting). Contact us to arrange it.
Payments and security
We accept a wide range of payment methods for your utmost convenience.
You can pay securely using all types of credit cards (up to 12 payments).
In addition, we accept payment through the leading digital wallets and apps:
Bit, PayBox, Apple Pay and Google Pay.
Yes, the site is secured to the highest level with the strictest SSL standard.
Credit card details are not stored in our system but are transferred directly to the approved clearing company, so you can purchase with peace of mind and complete confidence.
