iDO Piece jewelry is meticulously handcrafted. To ensure you can enjoy it for years to come, please follow these rules:

• Chemicals: Avoid direct contact with perfume, body lotion, cleaning agents, chlorine (pool/hot tub) or seawater. It is recommended to wear the jewelry only after the lotions and perfumes have been absorbed.
• Activity: It is recommended to remove the jewelry before sleeping, showering or sporting activity, to prevent scratches, blows or pressure on the inlay.
• Storage: When the jewelry is not on you, it is recommended to store it in a dry, shaded place (in the original box), separate from other jewelry to prevent scratches.

Warning: Do not clean your jewelry with toothpaste, baking soda, or household cleaners not intended for jewelry, as they are abrasive and may scratch the metal and permanently remove the coating.

• 925 Silver: Silver is a natural material that is prone to oxidation. For professional cleaning and polishing, we recommend using Connoisseurs products (silver liquid or wipes).
• Gold plating: Do not use chemical cleaners or soak. Clean gently with lukewarm water and dry with a soft cloth only.
• Warning: Do not use toothpaste, baking soda, or household cleaners, as they will scratch the metal and permanently damage the coating.

This covers you completely: a professional recommendation for silver, a stern warning for gold, and a ban on "grandmother's remedies."

We provide a full manufacturer's warranty for 12 months (one year) from the date of purchase.
The warranty covers any manufacturing defect, including:

• Defects in connections and soldering.
• Faults in brackets and locks.
• Loose stone setting (not as a result of a blow).
• Recoating in the event of abnormal peeling (subject to laboratory testing that no chemicals were used).

The warranty does not cover natural wear and tear or damage caused by unreasonable use:

• A piece of jewelry or gemstone broken as a result of a fall, blow, or stepping on.
• A tear in a chain or bracelet as a result of pulling or getting caught on an object.
• Scratches on the coating or metal.
• Natural tarnishing of silver (can be cleaned).
• Loss of the jewelry or parts of it.
• Please note: Repairing the jewelry by an external party other than iDO Piece will immediately void the warranty.

Note regarding skin acidity (pH):
It is important to know that everyone has a different level of acidity in their skin (sweat). Rarely, high skin acidity may cause silver to darken or gold plating to wear away at a faster rate than normal. This reaction depends on the wearer's personal physiology and does not indicate a defect in the quality of the jewelry, therefore these cases are not covered by the warranty.

Is the jewelry dear to your heart and the warranty has expired? Or is the damage not covered? Don't worry.
We are here for you even after the first year. Our studio offers repair, soldering, and gold plating services for a nominal fee, so that the jewelry will look like new again.
Contact us on WhatsApp to schedule an inspection and quote for repairs.